PRIVACY POLICY

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Mailing or service address
• Appointment and scheduling information
• Client inquiry and referral information
• Care needs and health-related intake information, as applicable
• Caregiver or Nurse employment application information
• Payment and transaction information
• Communication preferences

Information may be collected through website forms, scheduling platforms, referral forms, employment applications, services.

 We use your information to:

• Respond to client inquiries, referrals, and employment applications
• Schedule & manage assessments, appointments, interviews, & care services
• Provide and coordinate home healthcare & personal care services
• Send appointment reminders, scheduling updates, & care-related notifications
• Process & document payments
• Respond to questions & customer support requests
• Improve our services & operations
• Comply with applicable legal, regulatory, employment, and  healthcare requirements.

If you opt in to receive SMS messages from Loving Hearts, your phone number will be used only for communications related to your inquiry, application, care, or our services.

SMS communications may include:

• Responses to client inquiries and referrals
• Assessment and appointment reminders
• Scheduling or rescheduling notifications
• Care or service-related updates
• Caregiver or Nursing application and interview updates
• Customer support responses
• Other communications you have requested or authorized.

• Message frequency varies
• Message and data rates may apply
• You may opt out at any time by replying STOP
• You may request assistance by replying HELP
• We do not sell, rent, share, or disclose SMS opt-in information or phone numbers to third parties or affiliates for their marketing or promotional purposes

You will receive SMS messages from us only if you have explicitly opted in. Opt-in methods may include:

• Submitting a website or online form containing an unchecked consent checkbox and the required SMS disclosure
• Providing verbal consent during a phone call, appointment, assessment, or other interaction, which is documented in the appropriate client or applicant record

Consent is voluntary & is not a condition of purchasing or receiving services, submitting a referral, or applying for employment.

We do not sell or rent your personal information. We may share it only with:

• Service providers for scheduling, communications, payments, website operations.
• Healthcare providers, insurers, benefit administrators, referral partners, care coordinators, or others involved in your care.

 All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text  Message services. 

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. Although no system can guarantee complete security, we take appropriate steps to protect information from unauthorized access, use, alteration, or disclosure.

Where applicable, Loving Hearts complies with the Health Insurance Portability and Accountability Act (“HIPAA”) and other healthcare privacy requirements concerning protected health information (“PHI”).

Protected health information is handled in accordance with applicable legal and professional standards and Loving Hearts’ Notice of Privacy Practices. This website Privacy Policy explains our general privacy practices and does not replace any Notice of Privacy Practices required by law.

• Opt out of SMS messaging at any time by replying STOP
• Unsubscribe from marketing emails using the unsubscribe link provided
• Request access to or correction of your personal information
• Update your communication preferences
• Request information about how your information is used

Rights relating to protected health information may be subject to separate procedures described in Loving Hearts’ Notice of Privacy Practices.

To make a request, contact us using the information below.

 Our website may contain links to third-party websites or services. We are not responsible for the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing personal information. 

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Last Updated” date.

If you have questions about this Privacy Policy or our privacy practices, please contact:

Loving Hearts Home Health Care LLC
Email: info@lovingheartshomehealthcare.com
Toll-Free: 877-774-0314
Website: https://lovingheartshomehealthcare.com